[moonriu]

Hi,

I accidentally used the banacash gifting feature this past weekend, and then I was asking my friends if they got it (they didn't) after 2 days. I went to the forums to check and I saw that the gifting feature is broken. So I have 2 questions:

1. Is the feature going to be turned back on anytime soon?
2. Is it posisble to get my banacash/money back?

[mich123]

2. You can get your banacash back if you send in a support ticket explaining the situation!

[Paint]

2. You can get your banacash back if you send in a support ticket explaining the situation!

They didn't refund me

Greetings,

Thank you for the information you have mentioned. We are sad to hear for the inconvenience this has caused you. However, we would like to inform you that Bana Cash that was gifted cannot be retrieved and there were announcements regarding this matter:

https://forums.redbana.com/index.php/topic,532.0.h...

https://www.redbana.com/detail.asp?IDX=OTYw&CT=new...

We kindly hope you understand and thank you for your kind patience.

Sincerely,
Redbana Support Team