I got an issue with redeeming USD $100 GoCash Game Card last night. I sent email to support team right away, got a ticket number but still not getting any progress so far. Is there anyone experienced the same error or be able to help me, please give me some advice?
Here's the main problem: Redbana interface only has the maximum of $50 GoCash redeeming. So when I tried to use my code in the $50 slot, a notice red line appeared said "The pin number you entered is a $100 card. Do you still want to redeem this card?". I chose "Yes" and got notice of "GoCash Game Card was successfully redeemed", but nothing actually happened. Zero BanaCash was added to my account, and the code was marked as "redeemed". ☹️
What do I need to do? Any photos or documents required? Please help!