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Messages - Jakup

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1
Technical Support / Re: X-Trap Error 10-0300-00002F78-147
« on: April 07, 2020, 02:46:11 PM »
Hello!

I am happy that it worked out for you.

Sincerely,

2
Technical Support / Re: X-Trap Error 10-0300-00002F78-147
« on: April 07, 2020, 10:53:59 AM »
Hello,


You just need to replace the Audition.exe in your Audition Folder with the file from here.
I hope it works out.


Sincerely,


3
Technical Support / Re: X-Trap Error 10-0300-00002F78-147
« on: April 05, 2020, 09:56:19 PM »
[PATCH ROLLBACK]

Hello Auditioneers~!

Me Jakup, Community Manager of Audition Redbana, have decided to rollback the update until the Issue has been solved by our Game Developers. I can understand your frustration very well and we are taking your feedback very seriously. Those Issues should have not been happen in the first place and I apologize for it so much. Also due of the current COVID-19 outbreak, we ask you so much for your patience and understanding, for now the only thing I can do right now is to rollback the update to stop all Issues for now and waiting for a fix from the Game Developers. Please spread those words to everyone. We care about our community and our players, we will keep do our best to give you everyone a great dance experience, and I will fight for that and the others as well. Thanks for your understanding in this situation, and please don't be upset with us okay? :frowning: It hurt's my heart so much!! :(

Everyone is advised and PLEASE spread this Audition.exe to everyone, to download this rollback update to stop all issues we have right now.

https://drive.google.com/open?id=1QSl358Z-Ou5cYtqWc0Mmshn9tBGQU58P

Please download this and unzip it in your Audition folder.

Non-Steam: Right click on your Audition Icon on your Desktop and press "open file location"
Steam-Users: Open up your Steam - right click on Audition Online - Manage - Browse Local Files

With that patch, you need to close your Audition.exe with the task manager again, I apologize for that again.
Thanks again for your understanding.
If you guys have any questions, please head over to #ask-redbana :)

P.S: We will extend all on-going events.

4
[SERVER ADVISORY]

Hello Auditioneers~

We are aware of the recent server disconnection issues and our team are doing their best to fix them. We sincerely apologize for any inconveniences caused by it.

Thank you again for your understanding and your support.

If you got any question, please head over to #ask-redbana :)

-Redbana Team
Modify message

5
Redbana - General Discussion / Re: Problem entering server
« on: March 29, 2020, 10:47:03 AM »
Hello.

Most likely the Issue will be fixed on Monday.
I asking for your understanding and patience.

Sincerely,

6
Redbana - General Discussion / Re: Problem entering server
« on: March 28, 2020, 07:21:46 AM »
[SERVER ADVISORY]

Hello Auditioneers~

We are aware of the recent server disconnection issues and our team are doing their best to fix them. We sincerely apologize for any inconveniences caused by it.

Thank you again for your understanding and your support.

If you got any question, please head over to #ask-redbana :)

-Redbana Team

7
Redbana - General Discussion / Re: Problem to create fam
« on: March 27, 2020, 04:45:13 PM »
Hello!

You need to press on the button named "Check Fam Name" in the Fam Creation Menu next to the Spot where you enter your Fam Name, after that the Issue should been solved.

Sincerely,

8
Technical Support / Re: Xtrap problem
« on: March 18, 2020, 02:47:37 AM »
Hello!

Please download the updated patcher.exe from the following URL:

http://redbana-client.s3.amazonaws.com/Patcher.zip

unpack it and replace the old patcher.exe with the new one.

Sincerely,

9
Technical Support / Re: Help i Forgot my Pin
« on: February 09, 2020, 08:53:15 PM »
Hello!

You might send a Support Ticket for further assistance!

Sincerely,
Jakup

10
Redbana - General Discussion / [01/30/2019] Disconnection Issue
« on: February 04, 2020, 03:35:43 AM »
[01/30/2019] Disconnection Issue

Hello Auditioneers~!

Everyone who is affected by the Disconnection Issue or has a weird Xtrap Error Message should download the Bugfix given here.

Please locate your Audition Folder as example:
C:\Programm Files(x86)\Audition Online
or
C:\Programm Files\Steam\common\Audition Online\ and insert there the Bugfix.

http://bit.ly/RBFIX0130

Also unzip this in your Audition Folder:
http://bit.ly/RBFIX030_2

Thank you for your patience and continuous support. :)
If you have any questions don't mind to ask under ask-redbana in Discord:

https://bit.ly/2UmCfpD

*P.S We are aware of the not properly closing the game.
*PPS Don't forget to start the patcher as administrator.

12
Technical Support / Re: Game won't open
« on: November 09, 2019, 04:00:35 AM »
Everyone who has the issue starting up Audition Redbana, please try to lower down your clock date on your computer, be advised that its a temp fix till the developers are fixing the issue in a general way.

Sincerly,
Jakup

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