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Messages - ~Ariel~

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Technical Support / Re: $100 GoCash Topup Failure
« on: February 04, 2019, 01:21:51 PM »
Good morning with good news~

Redbana has resolved my issue after confirming the transaction time and the card code.
100.000 BanaCash was added to my account, plus 20% additional cash due to the delay (which I didn't expect).  ;D ;D
Oh well, I think I deserve it anyway. Because at the time I made that transaction, "20% Bonus Cash Upon Top-Up" promotion was still available. LOL.
Thank you for your concern guys! Redbana is still alive and active after all.  ;)
Especially thanks to Badass for being there in my hang-on time.

Technical Support / Re: $100 GoCash Topup Failure
« on: February 04, 2019, 02:06:51 AM »
Hello Badass,

Thank you for replying.

The question seemed to only appear when the amount you selected to top up is different from the GoCash real amount. So I tried another thing today, by adding a 10$ prepaid GoCash using a 5$ option, the attached link has the screenshot when the question popped up. However, this time the BanaCash was added to my account as 10.000BC. The problem seemed to only happen with the USD100 Gocash.

Another thing, I've received a reply from the support team, but they asked for the transaction ID and invoice ID which made me confused since I don't know where to find them. Are they preferred to the transaction made on Redbana website?

Appreciate your help.


Technical Support / $100 GoCash Topup Failure
« on: February 01, 2019, 07:22:32 PM »
Hi guys,
I got an issue with redeeming USD $100 GoCash Game Card last night. I sent email to support team right away, got a ticket number but still not getting any progress so far. Is there anyone experienced the same error or be able to help me, please give me some advice?
Here's the main problem: Redbana interface only has the maximum of $50 GoCash redeeming. So when I tried to use my code in the $50 slot, a notice red line appeared said "The pin number you entered is a $100 card. Do you still want to redeem this card?". I chose "Yes" and got notice of "GoCash Game Card was successfully redeemed", but nothing actually happened. Zero BanaCash was added to my account, and the code was marked as "redeemed". ☹️
What do I need to do? Any photos or documents required? Please help!

Audition Official Events / Re: [January 2019] Happy 2019!
« on: January 17, 2019, 03:34:01 AM »
IGN: ~Ariel~
Item: Home Premium Mark
Thank you!

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