2. You can get your banacash back if you send in a support ticket explaining the situation!
They didn't refund me
Thank you for the information you have mentioned. We are sad to hear for the inconvenience this has caused you. However, we would like to inform you that Bana Cash that was gifted cannot be retrieved and there were announcements regarding this matter:
We kindly hope you understand and thank you for your kind patience.
Redbana Support Team